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Frequently Asked Questions

Everything About Viindhya Gold

Answers to the most common questions about our gold & silver purchase plans, enrolment, payments, and delivery.

About Viindhya Gold
01What is Viindhya Gold?+
Viindhya Gold offers structured gold and silver purchase and savings plans that let you accumulate gold or silver over time and earn additional metal as a reward. Plans are grouped into three categories:
  • Short-term purchase plans: Prime 3 (3% additional in 3 months), Elite 6 (7% additional in 6 months), Easy Pay (30% down payment, balance in 10 EMIs, 11-month plan), Lite 12 (up to 15% additional in 12 months)
  • Long-term purchase plans: Smart 36 (up to 30% additional in 36 months), Advantage 60 (up to 45% additional in 60 months)
  • Savings plan: eDibby — 100% additional reward on your first contribution, plus 3% additional reward on every subsequent monthly contribution
02Where is Viindhya Gold's head office located?+
Address: Viindhya Gold, B 15 & 16, Industrial Estate, Sanath Nagar, Hyderabad, Telangana 500018.
Office hours: Monday – Saturday, 9:30 am – 6:00 pm.
03Whom do I contact for support?+
For online support, reach us on our toll-free number (1800-569-7666), or email (support@viindhyagold.com). You're also welcome to visit our head office in person during business hours.
Enrolment, KYC & Payments
04How do I enrol in a Viindhya Gold Purchase Plan?+
You can enrol through either of our two official platforms:
  • Online: www.viindhyagroup.com
  • Offline: Call our toll-free number to schedule your purchase, or walk in at our head office
05What documents are required to join a plan?+
To complete the online KYC process, you'll need:
  • Aadhaar Card (linked with PAN)
  • PAN Card (linked with Aadhaar)
  • Email ID
  • Mobile number (linked with Aadhaar)
  • Nominee details
  • Bank account details
Need help with KYC offline? Our support team can walk you through it — see Contact Us below.
06What payment methods are accepted?+
Online: UPI, NEFT, or RTGS. Offline: Cash, at our head office counter only.

Important: Viindhya Gold has not authorised any other payment channel or individual to collect payments on its behalf. We are not responsible for any payment made through unauthorised channels.
07Can I encash old gold or silver to join a plan?+
Yes. You can encash your existing gold or silver and use the proceeds toward any of our current purchase plans. Schedule a meeting with us to get started.
08Can I hold more than one plan at the same time?+
Yes, you can purchase one or multiple plans, provided each is completed with the required KYC verification, documentation, and payment formalities.
Investment Options and Flexibility
09What is the minimum and maximum purchase amount for each plan?+
PlanGoldSilver
Prime 3Min 5 g, Max 1 KgMin 500 g, Max 10 Kg
Elite 6Min 5 g, Max 1 KgMin 500 g, Max 10 Kg
Easy PayMin 10 g, Max 1 KgMin 1 Kg, Max 10 Kg
Lite 12Min 10 g, Max 1 KgMin 1 Kg, Max 10 Kg
Smart 36 (Mini)Min 10 g, Max 49.9 gMin 1 Kg, Max 2999.9 g
Smart 36Min 50 g, Max 1 KgMin 3 Kg, Max 10 Kg
Advantage 60 (Mini)Min 10 g, Max 49.9 gMin 1 Kg, Max 2,999.9 g
Advantage 60Min 50 g, Max 1 KgMin 3 Kg, Max 10 Kg
eDibby (Savings)Min Rs.5,000, Max Rs.10 Lakh
10Is the gold/silver rate fixed for the entire plan tenure?+
The rate of gold or silver is subject to the following conditions:
  • Market rate at the day/time of purchase
  • Governmental taxes as applicable
Plan Details
11What is the Prime 3 plan?+
A short-term plan that rewards you with 3% additional gold or silver in just 3 months.
  • Suitability: Ideal for buyers seeking faster accumulation ahead of weddings, anniversaries, or gifting occasions
  • Duration: 3 months
  • Purchase quantity — Gold: Min 5 g, Max 1 Kg | Silver: Min 500 g, Max 10 Kg
  • Payment: Online (UPI/NEFT/RTGS) or offline at our head office counter
  • Delivery: Home delivery
12What is the Elite 6 plan?+
A short-term plan that rewards you with 7% additional gold or silver in 6 months.
  • Suitability: Ideal for planners seeking decent value appreciation ahead of weddings, anniversaries, or gifting occasions
  • Duration: 6 months
  • Purchase quantity — Gold: Min 5 g, Max 1 Kg | Silver: Min 500 g, Max 10 Kg
  • Payment: Online (UPI/NEFT/RTGS) or offline at our head office counter
  • Delivery: Home delivery
13Can I exit the Elite 6 plan early?+
The Elite 6 plan has a 6-month lock-in from the date of purchase, so it cannot be exited early. Contact us for further guidance on your specific situation.
14What is the Lite 12 plan?+
A 12-month plan that rewards you with up to 15% additional gold or silver.
  • Suitability: Ideal for buyers expecting meaningful value appreciation ahead of weddings, anniversaries, or gifting occasions
  • Duration: 12 months
  • Purchase quantity — Gold: Min 10 g, Max 1 Kg | Silver: Min 1 Kg, Max 10 Kg
  • Payment: Online (UPI/NEFT/RTGS) or offline at our head office counter
  • Delivery: Home delivery
15What is the Easy Pay plan?+
An EMI-based, wallet-light plan that eases the journey of accumulating gold or silver.
  • Payment structure: 30% down payment, balance in 10 EMIs
  • Suitability: Ideal for first-time or budget-conscious buyers preparing for weddings, anniversaries, or gifting occasions
  • Duration: 11 months
  • Purchase quantity — Gold: Min 10 g, Max 1 Kg | Silver: Min 1 Kg, Max 10 Kg
  • Payment: Online (UPI/NEFT/RTGS) or offline at our head office counter
  • Delivery: Home delivery
16What is the eDibby Savings Plan?+
A budget-friendly savings plan with dual rewards, designed to optimise gold/silver accumulation.
  • Dual rewards: 100% additional reward equal to your first month's contribution, plus 3% additional reward on every subsequent monthly contribution
  • Duration: 11 months
  • Suitability: Ideal for first-time or budget-friendly buyers
  • Purchase quantity — Min Rs.5,000, Max Rs.10 Lakh (Gold or Silver)
  • Payment: Online (UPI/NEFT/RTGS) or offline at our head office counter
  • Delivery: Home delivery
17What is the Smart 36 plan?+
The Viindhya Gold Smart 36 Gold/Silver purchase plan is a long-term plan designed to delight buyers with 25% to 30% additional gold or silver in 36 months.
  • Suitability: Ideal for visionary buyers who expect quality appreciation of their gold/silver in the long run, thereby creating wealth for upcoming weddings or family legacies
  • Duration: 36 months
  • Payment: Online (UPI/NEFT/RTGS) or offline at our head office counter
  • Delivery: Home delivery
TierGoldSilver
Mini PurchaseMin 10 g, Max 49.9 gMin 1,000 g, Max 2,999.9 g
Standard PurchaseMin 50 g, Max 1,000 gMin 3,000 g, Max 100,000 g
Reward by delivery frequency:
  • Monthly delivery: 25% additional gold/silver
  • Quarterly delivery: 27.5% additional gold/silver
  • Half-yearly delivery: 30% additional gold/silver
18What is the Advantage 60 plan?+
The Viindhya Gold Advantage 60 Gold/Silver purchase plan is a long-term plan designed to delight buyers with 40% to 45% additional gold or silver in 60 months.
  • Suitability: Ideal for visionary buyers who expect maximum appreciation of their gold/silver in the long run, thereby creating huge wealth for a secured future and family legacies
  • Duration: 60 months
  • Payment: Online (UPI/NEFT/RTGS) or offline at our head office counter
  • Delivery: Home delivery
TierGoldSilver
Mini PurchaseMin 10 g, Max 49.9 gMin 1,000 g, Max 2,999.9 g
Standard PurchaseMin 50 g, Max 1,000 gMin 3,000 g, Max 100,000 g
Reward by delivery frequency:
  • Monthly delivery: 40% additional gold/silver
  • Quarterly delivery: 42.5% additional gold/silver
  • Half-yearly delivery: 45% additional gold/silver
Delivery & Tracking
19When can I take delivery of my gold or silver?+
Based on the type, status, or maturity timeline of the purchase plan, the quantity of gold/silver eligible for delivery is home-delivered at the registered address.
20Is doorstep delivery available?+
Yes, doorstep delivery is available on all plans. Delivery frequency depends on the maturity timeline of the plan you've purchased.
21Can I track my gold/silver accumulation online?+
Yes. Registered account holders can track their accumulation (including eDibby holdings) anytime via:
  • Website: Account login at www.viindhyagroup.com
  • Mobile App: Account login via Google Play / App Store

Still have questions?

Toll-Free: 1800 569 7666 (Mon–Sat, 9:30 am – 6:30 pm)  |  Email: support@viindhyagroup.com

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